Many callers who reach voicemail don’t leave a message. They hang up and call the next business. Missed call text back sends them a friendly text within seconds, so the conversation keeps going even when you’re busy.
How it works
- A customer calls your business number and you can’t answer.
- Your phone system notices the missed call.
- It sends a short text to the caller’s number straight away.
- The customer replies by text, and you or your team pick up the conversation when you’re free.
It needs a business phone number that supports texting, usually through your CRM or phone provider.
What to say
Keep it short, friendly and clear about what happens next.
“Hi, this is Sam at Northside Plumbing. Sorry we missed your call. We’re on a job right now. What can we help with? Reply here and we’ll get back to you within the hour.”
Good practice
- Say who you are, so it doesn’t look like spam.
- Only promise a reply time you can keep.
- Don’t send it for calls outside business hours unless the message says when you’ll respond.
- Let people opt out by replying STOP, and respect it.
- Check your local rules on business texting, and only text numbers that called you.
Why it’s worth it
It’s one of the simplest automations to set up, and it catches enquiries that would otherwise disappear without a trace. It’s included in our Growth Engine for that reason.