Managed Services Terms

Our services

Every system is a managed service with a monthly plan. We do not offer build and walk away projects.

• AI Opportunity Blueprint: Interview, systems inventory, workflow maps, risk matrix, value model and a phased proposal. Billed one time.
• Web Foundation: A managed web presence that captures and routes leads. Billed as implementation plus monthly.
• Growth Engine: Website, CRM, follow up, booking, reviews and reporting working together. Billed as implementation plus monthly.
• Command Center: A configured dashboard and AI assistant over your own platforms, in a separate deployment for you. Billed as phased implementation plus monthly.
• Owner Dashboard: An add on that gives you one view of snapshots from up to five connected tools, with AI summaries. Billed as setup plus monthly.
• Other add ons: Extra workflows, custom applications, AI assistants, training and growth services. Billed as stated in the Service Order.

A Blueprint is required before a Growth Engine with custom workflows, before any Command Center and before any custom application. The Owner Dashboard needs one only when a tool you want connected is not on our supported list. If you proceed within 30 days of a completed Blueprint, $1,000 of its fee is credited toward implementation.

Scope and changes

Each Service Order lists what is included. Work beyond it needs a written change request. No plan includes unlimited development, content, automation, AI usage or revisions. Unused monthly time does not roll over unless the Service Order says so.

Fees and payment

Implementation fees are due as stated in the Service Order. Monthly fees are billed in advance and renew until the plan ends.

Third party usage, such as messaging, phone, email sending, AI model usage, premium connectors and advertising, is passed through or billed separately and disclosed in the Service Order.

Fees exclude taxes. We may change monthly fees at renewal with at least 60 days' written notice.

Late payment

• At 14 days late, we may suspend services. A $50 reactivation fee applies.
• At more than 45 days late, we may end services. Restarting may require a new setup fee and current pricing.

We will give notice before suspending. You remain responsible for fees already due.

Refunds

Implementation work, completed phases and fees for past months are non-refundable, except where the law requires. Blueprint fees are non-refundable once the leadership interview is held.

Your responsibilities

• Name one decision maker who can approve content, process, access and compliance matters.
• Provide content, access and approvals within 14 days of our request. Delays can move timelines and do not pause fees.
• Give us access through a secure method, with the right to grant it. Do not send passwords by email or chat.
• Make sure your content and data use are lawful, including consent for calls, texts and email.
• Review anything we prepare for your approval before it goes out.

Support

Support runs during the windows and response targets in your Service Order. Those are targets, not guarantees. We use monitoring to catch urgent problems, and we do not offer round the clock support unless the Service Order says so.

AI and automation

Our systems are built with narrow permissions, human approval points and activity logs.

• AI output can be wrong. You stay responsible for decisions and for reviewing drafts before use.
• Nothing is published, deleted, sent as a sensitive message or changes money, legal commitments or access without the approval set in your Service Order.
• Automations depend on third party platforms that can change.
• AI output may not be unique to you and may not qualify for copyright protection.

No guarantee of results

We do not guarantee revenue, savings, rankings, ad approval or any other business result. We set a baseline, agree on targets and report honestly on what the system contributes.

Data and confidentiality

Your data and content stay yours. You give us permission to use them to provide the services. Each party will protect the other's confidential information and use it only for this relationship, except where the law requires disclosure. We use subprocessors to deliver services, and our Privacy Policy lists the main ones.

Regulated data

Do not place regulated data in systems we manage unless a qualified review is complete and the required agreements are signed with every vendor in the data path.

Compliance

We build with care for privacy, security and accessibility, but we do not guarantee that a system meets any law or standard unless a Service Order says so in writing. You are responsible for the rules that apply to your business.

Ownership

• Yours: your data, content, brand files and accounts in your name.
• Ours: our templates, site kits, snapshots, connectors, workflows, prompts and know-how, and any agency licenses.
• Your license: while your plan is active, you may use what we configure for you. The Service Order states what transfers at the end.
• Command Center: each client gets a separate deployment, which can run in an account you own. The reusable template stays ours.

You agree not to copy, resell or offer our templates, workflows or connectors as a competing product.

Term and ending services

The initial term is 12 months unless the Service Order says otherwise, then month to month. Either party may end a plan with 30 days' written notice after the initial term. Either party may end it sooner if the other materially breaches and does not fix the problem within 30 days.

When services end, we will:

1. Give you an export of your data and content in a standard format, on request made within 30 days.
2. Hand over what the Service Order says transfers. Licenses tied to our agency plans do not transfer, so you may need your own.
3. Revoke our access, and you should revoke ours too.
4. Delete data we hold after 30 days, except records we must keep.

A separate transition fee may apply for website moves or extra handover work.

Warranties

We will perform services with reasonable skill and care. Otherwise, to the extent the law allows, services are provided as is, and we disclaim all other warranties. We are not responsible for failures of third party platforms.

Limit of liability

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Each party's total liability is limited to the fees you paid in the 12 months before the claim. These limits do not apply to payment obligations, or to liability the law does not allow us to limit.

Indemnity

You will cover claims caused by your content, your data, or your use of the services against the law or these terms. We will cover third party claims that our own original work infringes intellectual property rights, excluding third party tools and your materials.

Events beyond our control

Neither party is liable for delays caused by events beyond its reasonable control, including outages, cyberattacks, natural disasters and vendor failures. This does not excuse payment.

General

These terms and the Service Order are the full agreement on their subject. Maryland law governs, and disputes go to the state or federal courts located in or serving Prince George's County, Maryland. Neither party may assign this agreement without consent, except as part of a sale of the business. Changes must be in writing, and we will give at least 30 days' notice of updated terms for existing clients. Notices go to the addresses in the Service Order.

Contact us

Felant Enterprises, LLC, doing business as 1MindDesign
4500 Forbes Blvd, Ste 200 #1444, Lanham, MD 20706
[email protected]